Shipping policy
ORDER PROCESSING:
Please allow 1 day to process your order. Expect an email within 1 day to let you
know your order is on the way!
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button. Local delivery is available for addresses around the world
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
FLAT RATE SHIPPING
Orders are generally shipped within 1-7 days. Flat rate shipping fee applies to orders shipped intentionally.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
For simple flat rate shipping: We offer a flat rate shipping fee intenationally.
You can also emphasize any free shipping thresholds you offer. For multiple shipping options, you can list carrier options, prices, and delivery times
in a table.
INTERNATIONAL SHIPPING:
We offer international shipping.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Coal & Shield Ironworks is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at coalandshieldcontact@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at coalandshieldcontact@gmail.com